Legal Disclaimer: This document is a template prepared with reference to the Australian Consumer Law (Competition and Consumer Act 2010, Sch 2), Privacy Act 1988 (Cth), and Copyright Act 1968 (Cth). It should be reviewed by a qualified Australian legal professional before use. It does not constitute legal advice.
Last Updated: 3 March 2026
By creating an account on, accessing, or otherwise using ChatCrawler Intelligence Edition ("the Service"), you ("User", "you", or "your") agree to be bound by these Terms of Service ("Terms"). If you do not agree with any part of these Terms, you must not use the Service.
These Terms form a legally binding agreement between you and LostMind AI Pty Ltd (ABN [YOUR ABN HERE]), a company registered in New South Wales, Australia ("ChatCrawler", "we", "us", or "our").
ChatCrawler is an AI-powered web intelligence platform that allows users to:
You must be at least 18 years of age to use the Service. By creating an account, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into these Terms under the laws of Australia.
You must provide accurate, current, and complete information when registering for an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately of any unauthorised use of your account.
We implement industry-standard security measures to protect your account data. However, you are responsible for securing your own login credentials, API keys, and any devices used to access the Service.
The Service is offered under the following subscription tiers:
| Tier | Price | Requests / Month | Features |
|---|---|---|---|
| Freemium | Free | 100 | Stage 1 extraction only |
| Basic | A$29 / month | 1,000 | Stages 1–2, RAG chat |
| Pro | A$99 / month | 10,000 | All stages, Smart Memory, multi-page crawling, RAG chat |
| Max | A$299 / month | Unlimited | All features, BYOK (Bring Your Own Key), priority support |
Subscriptions are billed monthly via Stripe. You authorise us to charge the applicable subscription fee to your nominated payment method on each billing date. All prices are in Australian dollars (AUD) and are inclusive of GST where applicable.
You may cancel your subscription at any time through your account settings or by contacting us. Cancellation takes effect at the end of the current billing period. Refunds for partial billing periods are not provided unless required by Australian Consumer Law.
If you exceed your tier's monthly request limit, access to extraction features will be paused until the next billing cycle begins or you upgrade to a higher tier.
You may use the Service to extract, index, and analyse content from publicly accessible websites in accordance with these Terms, the target website's terms of service, and all applicable laws.
You must not:
We reserve the right to suspend or terminate your account, without liability, if we reasonably determine that you have breached this Section 5. Where practicable, we will provide you with notice and an opportunity to remedy the breach before suspension or termination.
Before initiating any extraction or scraping request, you will be required to confirm that you have the legal right to access and extract content from the target website. This confirmation may be presented as a checkbox or acknowledgement prompt within the Service interface.
If the Service detects that a target website may contain personal information, you may be presented with an additional warning. You acknowledge that proceeding with such an extraction is your decision and responsibility.
By using the Service, you represent and warrant that:
You agree to indemnify, defend, and hold harmless ChatCrawler, its officers, directors, employees, and agents from and against any third-party claims, demands, losses, damages, costs, and expenses (including reasonable legal fees) arising directly from your breach of the warranties set out in Section 7.
This indemnity is subject to the following limitations:
ChatCrawler acknowledges and accepts liability for the following matters:
Subject to Section 9.4 (which preserves rights that cannot be excluded under Australian law), the total aggregate liability of either party under or in connection with these Terms — whether arising in contract, tort (including negligence), statute, or otherwise — shall not exceed the total subscription fees paid by you to ChatCrawler in the 12 months immediately preceding the event giving rise to the liability.
Neither party shall be liable to the other for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of data, loss of business opportunity, or loss of goodwill, except where such exclusion is prohibited by law.
This liability cap applies equally to both parties and is intended to be proportional and reciprocal.
The Service, including its source code, algorithms, extraction pipeline, Smart Memory System, user interface, documentation, and all related intellectual property, is and remains the exclusive property of LostMind AI Pty Ltd. You may not copy, modify, distribute, reverse engineer, or create derivative works based on any part of the Service without our prior written consent.
You retain full ownership of any content you extract, upload, or create using the Service ("Your Data"). By using the Service, you grant ChatCrawler a limited, non-exclusive licence to process, store, and transmit Your Data solely for the purpose of providing the Service to you.
ChatCrawler does not use Your Data to train, fine-tune, or improve any machine learning or artificial intelligence model. Your Data is used solely to provide the Service to you and is not shared with, sold to, or made accessible to any other user or third party (except as required by law or as described in our Privacy Policy).
Your use of the Service is also governed by our Privacy Policy, which describes how we collect, use, disclose, and protect your personal information. By using the Service, you consent to the practices described in the Privacy Policy.
Extracted content and indexed data are retained for the following periods, depending on your subscription tier:
| Tier | Retention Period |
|---|---|
| Freemium | 7 days |
| Basic | 30 days |
| Pro | 90 days |
| Max | 365 days |
After the applicable retention period, your data is automatically and permanently deleted from our systems.
All extracted content is stored in isolation on a per-user basis. Your data is never aggregated with, shared with, or accessible to any other user of the Service.
You may delete your extracted data, indexed content, and chat history at any time through your account settings. You may also request deletion of your entire account and all associated data by contacting us at privacy@chatcrawler.com. Deletion requests are processed within 30 days.
ChatCrawler uses artificial intelligence and machine learning technologies to process, analyse, and summarise web content. You acknowledge and agree that:
ChatCrawler respects the intellectual property rights of others. If you believe that content accessible through the Service infringes your copyright, you may submit a takedown notice in accordance with this Section.
A valid takedown notice must include the following information:
Takedown notices should be sent to:
Upon receiving a valid takedown notice, we will promptly investigate the claim and, if appropriate:
You may terminate your account at any time by cancelling your subscription and requesting account deletion through your account settings or by contacting us.
We may suspend or terminate your account if:
Where practicable and not prohibited by law, we will provide you with reasonable notice before termination and an opportunity to export your data.
Upon termination, your right to use the Service ceases immediately. Your data will be retained for the remainder of the applicable retention period (see Section 12.2) and then permanently deleted. Sections that by their nature should survive termination — including Sections 7, 8, 9, 10, 11, 16, and 17 — will continue to apply after termination.
These Terms are governed by and construed in accordance with the laws of New South Wales, Australia. Each party irrevocably submits to the non-exclusive jurisdiction of the courts of New South Wales and any courts of appeal from those courts in respect of any proceedings arising out of or in connection with these Terms.
In the event of a dispute arising out of or in connection with these Terms, the parties agree to first attempt to resolve the dispute through good-faith negotiation. The aggrieved party must provide written notice of the dispute to the other party, and both parties will use reasonable endeavours to resolve the dispute within 30 days of the notice.
If the dispute is not resolved through negotiation within 30 days, either party may refer the dispute to mediation administered by the Australian Disputes Centre (ADC) in Sydney, New South Wales, in accordance with its mediation rules. The costs of mediation shall be borne equally by the parties unless the mediator determines otherwise.
If the dispute is not resolved through mediation within 60 days of the mediation referral, either party may commence proceedings in the courts of New South Wales. Nothing in this Section prevents a party from seeking urgent interlocutory relief from a court at any time.
We may amend these Terms from time to time. For material changes, we will provide you with at least 30 days' notice via email to the address associated with your account and/or by displaying a prominent notice on the Service.
If you do not agree with a material amendment, you may terminate your account before the amendment takes effect. Your continued use of the Service after the effective date of an amendment constitutes your acceptance of the amended Terms.
Non-material changes (such as corrections of typographical errors or formatting updates) may be made without notice.
If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision will be severed or modified to the minimum extent necessary, and the remaining provisions will continue in full force and effect.
These Terms, together with the Privacy Policy, constitute the entire agreement between you and ChatCrawler with respect to your use of the Service and supersede all prior or contemporaneous communications, whether oral or written.
A failure or delay by either party to exercise any right or remedy under these Terms does not constitute a waiver of that right or remedy.
You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign these Terms to a successor entity in the event of a merger, acquisition, or sale of substantially all of our assets, provided the assignee agrees to honour the Terms.
Neither party shall be liable for any failure or delay in performing its obligations under these Terms where the failure or delay is caused by circumstances beyond the party's reasonable control, including (but not limited to) natural disasters, pandemic, government actions, internet outages, or third-party service provider failures.
If you have any questions, concerns, or requests regarding these Terms, please contact us:
These Terms of Service are effective as of 3 March 2026 and apply to all users of ChatCrawler Intelligence Edition.
© 2026 LostMind AI Pty Ltd. All rights reserved.